Archive for August, 2008

Rant: Sun’s Web Site

Thursday, August 14th, 2008

I sent a message to Sun after a frustrating afternoon trying to get a patch cluster to patch my personal Sun server. The grammar and wording sucks, but I was completely pissed (and it’s been building up over the last 3-4 years trying to use their awful web site).

Subject: Your Website: Awful!

I’m trying to download the 10_Recommended patch cluster. 3-4 successive attempts to download the 600+ MB file completed after 220MB leaving me with a corrupt file. It took me 5-10 minutes to actually even find the page containing the patch cluster to begin with. Then I learned that I needed to be logged in to download the cluster. But I wasn’t given a login prompt, I was just given an error page. I had to go back and search the previous pages for a login prompt. Overall your site has, for the last 2-3 years, completely sucked. Why don’t you help the people who use your products by making things easier to find, and making them available (not by filling our hard drives with corrupt zip files)? Also, don’t make people log in to read your precious tech docs and spec sheets. That’s completely stupid too.

I used to think the people I worked for were crazy for dumping Sun for Dell/Windows, but now I see that you seem to be too inadequate to handle the business people give you. I guess you’ll be going the way of Sco Unix before long. Can’t say I’ll be that sorry to see you go when you do.